NexGen Health eCommerce Shop
Effective Date: March 1, 2025

At NexGen Health, we are committed to providing high-quality products and services. Due to the nature of our products, all sales are final, and we do not offer refunds or exchanges.

NO REFUNDS OR EXCHANGES

• All purchases made through our eCommerce Shop are non-refundable.
• We do not accept returns or exchanges for any reason, including but not limited to dissatisfaction with the product, incorrect orders, or change of mind.

DAMAGED OR DEFECTIVE PRODUCTS

• If you receive a damaged or defective item, please contact our customer service team within one (1) business after receiving your package.  Keep all packaging and packing materials and take pictures of all sides of the box.
• We may, at our sole discretion, offer a replacement for defective or damaged products.
• To report a damaged or defective item, email [Insert Email] with your order number and clear photos of the issue.  Customers must file a claim for insurance with the shipping carrier for any damaged packages to the extent covered by insurance.  Please keep all original packaging if you suffered any damage.

ORDER CANCELLATIONS

• After order has been placed, it cannot be canceled or modified.
• Please review your order carefully before your purchase.

CONTACT INFORMATION

If you have any questions about our Refund Policy, please contact us at:

NexGen Health
1610 Blossom Hill Rd., Suite 3

San Jose, CA 95124
Phone: (408) 400-2967

By completing a purchase on our website, you acknowledge and agree to this No Refund Policy.

Last Updated: March 1, 2025